Build a Customer Experience Strategy That Will Transform Your Organization
CUSTOMER TRANSFORMATION
Customers today are more different than ever before, and their expectations shift quickly. This is where customer transformation begins. The modern consumer is more digitally savvy. They also spend their money on items that matter and toward businesses they want to support.
Delivering value to new and existing customers
Adapting to changing consumer expectations
Using these processes to attract new customers
we believe that meaningful connections between brands and customers happen when planning and enablement work together.
Crafting Personalized Experiences
can help – understanding the right level of context to add to a given interaction.
Our team helps identify how to apply context to achieve an authentic personalized experience.
Building Omni-Channel engagements
consults directly with customers as part of the approach to communication planning, in order to make sure that channels are aligned with expectations.
Deep Knowledge of Who Customers Are
our CX experts understand that each organization has a different threshold for how they can act on customer insights. We work side by side with you and your customers to find the ripest areas of improvement using modern techniques and advanced data gathering tools.
Getting to Know a Customer’s Entire Journey
We work with your customers directly to understand the overall process by which they engage your brand across time, need, and channel to piece together the entire ecosystem of customer interactions.
BALLAV SAHOO
DIGITAL TRANSFORMATION EXPERT
Use this space to introduce yourself and share your professional history.
Your Switch to a Digital Future
Customer Transformation Consulting Services
Customer Experience Strategy
Each time a customer engages with your business, their opinion of your brand evolves for better or worse. How can you consistently render experiences that impress customers and inspire engagement and loyalty to your brand? Developing a comprehensive and actionable strategy is the first step in creating experiences that amaze customers.
Customer Experience Understanding
To deliver the most effective experiences, you must possess an intimate knowledge of your customers AND your own organization. How can you develop the comprehensive knowledge needed to drive effective customer experience? True understanding requires a comprehensive approach to customer experience research.
Customer Experience Visualization
Visual representations of your customer’s current state experience are often the most effective method of informing your entire organization on the current state of your Customer Experience delivery. How can you share such a view throughout your organization? Building a current state Journey Map with a cross functional team and aligning on the most important pain points on the journey is an important step.
Customer Experience Design
Understanding your customers’ expectations and meeting them are two completely different things. How can you design experiences that meet and exceed the expectations of your customers? Designing experiences with your customers in mind is vital.
Customer Experience Enablement
Effective Customer Experience delivery requires a number of tools, processes and teams working in harmony. Without careful orchestration, your overall CX efforts may fall short of your planned strategy. What steps can you take to ensure the effective delivery of customer experiences? Prioritize and implement clearly defined roles, processes and tools to support all facets of CX delivery.
Building the Customer Experience for the Future
"From transformation planning to orchestration"
For us, it’s about having the knowledge to address all aspects of your customer experience
Launch a digital customer experience
DEEP PRAKASH PANT
Head of DIgital Transformation
Use this space to introduce yourself and share your professional history.
We build powerful customer experience solutions out of your organization’s toughest problems. Every engagement starts with uncovering the core challenges you're facing by the customer, then leveraging our holistic skill set to plan and execute the solution.
Ballav Sahoo creates the conditions for innovation to thrive. As Delve's Innovation Enablement leader, he helps transform the way clients cultivate, deliver, and measure innovation. His journey included launching multiple startups, teaching and coaching at the business school, receiving several patents, and guiding senior and top leaders on high performance mind development.
Ensuring Customer Needs are Met
Helping Customers Get the Information They Need
Giving Agents the Tools for Success
Understanding Modern Customer Expectations
Applying customer intelligence to create better experiences
Responding to Crisis With Customer Experience
Discover how we work with clients across all industries to achieve sustainable results.
A winning approach to customer transformation process
Bringing in all stakeholders
Identify the areas that need improvement and start defining your goals and identifying your target audience
Establishing baseline metrics
Can design and implement strategies that align with customer needs
Mapping out the best scenario
Deliver exceptional experiences that keep customers coming back for more.
Optimising Approach
Optimise marketing spend, sales effectiveness, and sales processes.
Crafting Your Customer Transformation Journey – The Tools
Customer experience transformation is especially important because most businesses were built keeping the traditional in-person or on-phone customer experience in mind. Functioning like that for decades on end made them rigid and created silos in the company, each responsible for separate functions of the business. They eventually started serving their customers over digital channels, but the silos remained. So they engaged in digital transformation of their business processes but maintained the silos.
Your Customer Transformation
Solutions Partner
Trust in the best to drive digital revolutions in your enterprise, employ next-gen solutions and unlock the benefits of transformation.
Serving Start-ups to Fortune 500s
Excellent
Talent Pool
Legacy in IT Solutions Business
Global
Partnership
Our Services
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